SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Car Your Dream (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://caryourdream.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Parfait reçu rapidement !
As store's description Adhere perfectly
Good product :)
Right products, very fast shipping, I have tried one at the moment it seems to do its job, I will buy more
All is OK, facials Black, rubber bands Black, will serve this heavy time
Normal, odorless.
Good mask. Definitely recommended! Quickly sent and received quickly! Top
All Super, for middle posiadaja metal precik to dostosowac nasal
Perfecto
Fantastic, 10 days I demand the office Excellent Product, store %, recommended
Masks are dense, black straight black, pink cute, too. The nose will go well enough to fit the mask to the face. Got it all in 2,5 weeks, if I'm not mistaken.
Nice masks! To the store Thank you for sending quickly. Health to him and his loved ones!
Good, very dense masks. Delivery to pochtamat halva via DPD. Reached about a month)
As always hot, unbeatable stores. I arrive in a very recommended week
1.10.2020 ordered 20.10.20 received. On all the way, the order was tracked. Ordered 100 pcs Black masks. Masks came in two packs of 50 PCs. The masks themselves are dense with a lock on the nose. I liked it. Thank you store.
Received in 8 days, very fast shipping It looks fine and it's a little big for me But it's fine with one use
Perfect and fast. It only takes 7 days to reach Spain
Amazing, they arrived in 6 days to Spain and are exactly like in the description. Recommended 100%, I will certainly repeat.
Fat happy… Good for public space .. ov they arrive on time.. They are tight enough.. Thank you so much
It came exactly what I ordered and fast.