SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Car Your Dream (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://caryourdream.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Month after installation while working
nice product
Ordered for a gift, works
Just super everything came in 14 days packed perfectly everything works
The picture is good. The screen is molovat.
Looks very attractive-a large mirror, a camera in a metal case (e), causing a sense of solidity. Well, ultra-fast delivery in Russia, in 5 days to Moscow by IML. In a brilliant time I will install and add feedback.
Caustic non-beyond the requirements
I put five only the fact that a very sociable store. I ordered an additional camera, I texted with them. But! The Mirror on the regular fasteners in Renault Duster does not freeze (looks at the chest) interferes with the ceiling. I had to collective farm on two sided tape. But the mirror itself, with norms. Reflection (afraid will be dim) and the picture is acceptable, everything is visible well and this is a polar night. In the summer will be like in Telek)
Packed well, all whole.
Not a greasy translation about the marking lines, in the end it is necessary to cut the green wire so that they appear.
All correspondence, I recommend
Received in a month. When checking it turned out that the camera is rinsing. Checked in addition, connecting the camera to the TV. Took a few photos, wrote to the store. A proposal was made immediately to send a new camera. Tomorrow they already sent a tracking number and a photo of the parcel with the camera. On the parcel indicated my address... I'm awesome with speed and correctness in solving the problem. Respect the seller!
Delivery to Krasnodar 40 days. Tracking full. Whole. Turned on on the table, works.
Delivery within 35 days of order. All whole and complete set. I checked for work. Works properly. The image on the mirror is not HD, but everything is clearly visible. Viewing angle degrees 160 exactly is.
The parcel is satisfied only the store increased the delivery time