SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Car Your Dream (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://caryourdream.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The whole came,
Excellent item, full set, all whole, delivery 6 days. On the car has not yet checked, otherwise everything works well.
Thank you, the goods came very quickly, the transport company, everything is fine. Seller recommend.
Not yet tried
The order came for 20 days in Novosibirsk. everything is fine!
Externally, everything corresponds to the description. The lights are working. Auto did not try to start. The phone is charging.
Did not check only the factory of the car, until it is necessary, came charged. Two phones with 4000 mAh does not pull, the protection works, otherwise everything is okay. Charging takes.
I order not the first time. Fast delivery SDEC. All in excellent condition
Happy with the purchase. Charged the smartphone very quickly. Lots of chimes. The photo did not have time to do, as immediately gave the father-in-law. He's happy, too.
While the appearance coincides with the description at 100% in the work has not yet checked, the contents like about working capacity will write in addition
Delivery from Russia one month... Slower than China. Strange... The rest of the rules.
Thank you. Everything works, not yet tried in the case.
I recommend the product is good
I order the second time because. The first had to give, it's very useful thing. No complaints
Ordered 03.12 from the Moscow warehouse received in St. Petersburg 09.12 by the company sdek to the door. all functions work, the car has not yet started, after writing off. I recommend the store.
Came very fast and charged completely until used,
User manual for Eagle 옶 baby easy. Vehicle mitten transition. language is used in nail a traffic accident emergency light two lights clear as for the 눙 can mean
Everything works well!
Meets the declared characteristics
Good thing. So impressive. Not quickly received. Still on the battery did not try
Quick. Super. Class!!!!!!!!!!!!!!!
Just super for someone who has a dead shark
Peter reached in 9 days, delivery of Zu to the door by sdek service. The car 1,4 starts with a bang. the store and I recommend the product.
All well delivery is satisfied until checked
Delivery to Yekaterinburg from the moment of order 9 days, delivered the courier to the door. In appearance all as in the photo. It came fully charged. How to check, add feedback
I order a second time as a gift. The gadget is satisfied, helps out.
It came quickly, not yet checked
Everything is well, fully corresponds to the description, I advise the goods and the store.
Item Super shipping fast courier! I recommend this store
Thank you everything works came quickly