SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Car Your Dream (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://caryourdream.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Delivered within a week (with an estimated 40 days), completeness and working condition-good. The launch check has not yet been performed. There was no reason.
Jamp starter on the car did not test. charged poverbank. 28mi thousand jam starter charged 20 thousand poverbank for 56%. so that's how it is.
According to the configuration everything converges.
The car has not tried to start so everything works
Excellent charger with multiple adapters fast shipping
Thing
12.01.2020 ordered, 19.01.2020 courier company cdek delivered the parcel to the door of the house in St. Petersburg Meega fast!!! Thank you. Packed well. In the complete set everything you need Charged at 75% The phone for 10 min charged for 12% Poyuzayu, I will add a review .. While satisfied as an elephant
It came in 2 days, I will write off tests a little later
Everything has come)) looks like not Che so the phone starts to start the car the other day I will try
Delivery SDEC. Quick.
Starting device ordered from Moscow, in the Voronezh region. It came in a week. Charged was 75%. Put on charging, charged for hours 10. today tested on the Land Rover 2.2 diesel. the battery on the car died. Shows 10.2 in. The car lasted two days on the street, the frost is small-2. Connected to the discharged battery. without warming up started in 1.5 seconds. I did not expect, repeated again, I got faster. After connected the laptop with the dead battery, the starting-charger lasted another hour. While very satisfied.
I order the second one. Works and powerful. Power on crocodiles is always present-it is convenient for checking the working capacity of units.
Everything is fine! The goods came to Krasnoyarsk for 4 days! Thank you for such a gift! Delivered directly to the hands of the company sdek. The machines have not yet tried to start, but laptops and phones charge well. the device itself is heavy. We will order more!) Thanks!
While i can only say about fast delivery. Frosts are still ahead, it will be possible to experience, i will add a tip. But he could charge me a phone with a faulty charging socket, which before that overnight from the network did not charge.
Come fast. Packed well. Completeness corresponds to the description. In the work has not yet checked...
Received in a couple of days! The device is excellent-immediately tested in battle! Starts the engine at 0 seeded battery on the street-10, and enough for several times! Tested for Peugeot 307!